Privacy notice

Last updated: 15 October 2026

Livemetric is operated by Hexagon IT Solutions ("we"). This notice explains what personal data we handle when you use Livemetric during the beta, why, and the choices you have. If anything is unclear, please write to us at sales@hexagonitsolutions.com. We're happy to help.

What we collect about you

Account details: your email address and, if you set one, your password (stored only as a one-way hash) and two-factor authentication settings.
Security records: sign-in times, IP addresses and browser details for your sessions, and an audit log of changes made in your workspace.
Feedback you choose to send us from inside the app.

The data you sync

Livemetric copies data from the sources you connect (databases, Facebook lead forms or files you upload) into a destination database that you own. We process this data on your instructions only:

Rows from databases and Facebook pass through our servers in small batches and are not stored by us once they have been written to your destination.
Files you upload are stored in a folder private to your workspace until you delete them or delete the workspace.
Connection passwords and tokens are encrypted with a key unique to your workspace and are never shown again after you save them.
Facebook lead data is used only to deliver it to your destination. We do not use it for advertising, sell it, or share it with anyone else.

Why we use it

To provide and secure the service, to help you when something goes wrong, and to improve Livemetric based on your feedback. Our legal bases are performing our agreement with you and our legitimate interest in keeping the service secure.

Where it is kept and for how long

Our servers are hosted by DigitalOcean in New York, United States.
Sync history is kept for 90 days, and the security audit log for 12 months.
Everything else is kept until you delete it, your account, or your workspace.

Who we share it with

Only the providers who help us run Livemetric: DigitalOcean (servers and database) and, once invitation emails are switched on, our email delivery provider (invitation emails only). We never sell personal data.

Your choices and rights

Workspace admins can export the workspace's data at any time from Security → Export workspace data.
You can delete your account, and owners can delete a workspace. Stored credentials are then made permanently unreadable.
You may ask us to access, correct or delete your personal data by writing to sales@hexagonitsolutions.com. We'll reply within one month.
To delete synced data, remove it from your own destination database. Livemetric doesn't keep a copy.